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Uncle Dan Photo
Participant
March 3, 2025

Can’t upload images to rxpress

  • March 3, 2025
  • 3 replies
  • 539 views

Every time I select a photo to upload to a project the app restarts and goes back to the project without the image. I restarted the phone (iPhone 16 pro with iOS 18.4), no luck. I have the latest app version in the App Store. I've had the problem for several days. It does the same if I try to start a project from an image, the app just restarts. I've tried on WiFi and cell service , and tried multiple different images as well. Nothing seems to help. 

    3 replies

    J
    jasonm87793906
    Participant
    March 6, 2025

    How DO you go back to the officially released iOS version?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 6, 2025

    Hi 

    @jasonm87793906

     

    Welcome to the community! I'd like to inform you that this is a known issue in the Apple Beta version, and Apple is actively working on a resolution.

     

    Regards,

    Tarun

      J
      jasonm87793906
      Participant
      March 6, 2025

      How do you go back to the original version?

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      March 3, 2025

      Hey @Uncle Dan Photo, Welcome to our Adobe Express Community!

       

      We have identified this issue to be specific to the iOS 18.4 beta update and have notified the teams for its fix; we've also made some changes to make the app more compatible with the beta iOS version. As a workaround, you can switch back to the officially released iOS version.

       

      Let us know if this helps!

       

      Best,

      Amitej

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