Participant

Can't Upload Media

Forum|Forum|2 years ago
September 27, 2023
1 reply
145 views

I pick a project ie instagram square or whatever and no matter what I do I can't seem to get an upload from my iMac to Express. And when I click on templates they are all grayed out. And when I try to open one of my saved projects it won't load either. The loading icon just spins... see attached...

Performance

This topic is closed to new replies. Start a new post to keep the conversation going.

thejanebradbury

Community Expert

I know it's boring and obvious but have you tried closing down the browser, clearing cache and cookies and then signing in again to Adobe Express? And you are using one of the recommended brwosers: Chrome, Edge or Safari?

With all thngs browser-based, sometimes a clearout will sort out temporary problems. Also, checking all the obvious suspects helps narrow down any problems that need to be investigated.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.