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Can't use Animation from Audio in Adobe Express Mobile

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Can't use Animation from Audio in Adobe Express Mobile. I have tried uninstalling and reinstalling, force closing the app and restarting the device. The problem persist again. I have attached the screen recording. Please rectify this asap.

VID_20251203_141133.zip

S

Santosh GautamAuthor

Even on web it is struggling to open. Have to wait for 5 min or more.

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Amitej S

Community Manager

Hi @Santosh Gautam, can you please confirm if you're still experiencing this issue? Have you tried working in private/incognito browsing mode? Does it also provide the similar experience?

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S

Santosh GautamAuthor

I am using Poco F2 pro on Android 12.

Currently I am using Adobe Express 29.4.1 version

Iam facing issue with all the audio formats.

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Tarun Saini

Community Manager

Hi @Santosh Gautam,

Thanks for sharing the information. We've shared the information with our team, and once we hear anything from them, we will let you know.

Regards,

Tarun

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M

mahmoud_5524

Community Manager

Hi @Santosh Gautam,

Thanks for sharing the details and screen recording. 🙏 We’re sorry you’re experiencing this — it’s understandably frustrating. To help us investigate:

Which device and OS version are you using?
Which Adobe Express app version is installed?
Does the issue occur with all audio files or only specific ones?

We’ve shared your report with our engineering team. In the meantime, please ensure your app and device are fully updated and try restarting the app.

^MM

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