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rachel5DD1
Participant
August 17, 2023

Can use Adobe Express, says my browser is unsupported

  • August 17, 2023
  • 18 replies
  • 9113 views

I was using Adobe Express on Chrome yesterday with no problem but now I'm trying to load the page and it says my browser is unsupported. My Chrome is updated, I even downloaded Microsoft Edge to try there but it shows me the same message. I already cleared cookies and caché and it still doesn't work. I don't know what to do.

    18 replies

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    R
    Adobe Employee
    Risa Shen
    Adobe Employee
    August 21, 2023

    Hi, if you've followed all other steps, could you please try the following and share a screenshot of what you see, similar to the example shared? This will allow us to investigate your specific case

     

    1. Open devtools:  Mac :  Cmd + Option + I       win:  Ctrl + Shift + I or right click and select inspect
    2. Go to console and filter with "Browser"
    3. Reload the website
    4. verify the console logs:

     

      R
      Rupsi31761000jkca
      Participant
      August 21, 2023

      Waiting since Aug 18th. It's 21st already. Issue has not been fixed it appears.

        N
        N219764798ynb
        Participant
        August 21, 2023

        Same! It was working and then it just gave me this error

        N
        Nats317971295lvz
        Participating Frequently
        August 21, 2023

        Hi. I am having the same error message today and have followed all the steps suggested! This isn't great!

          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          August 18, 2023

          "Browser not supported" issue has been investigated and is in the process of getting fixed. 

            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            August 18, 2023

            Adding to @Risa Shen response,

            @rachel5DD1 & @VR Photography, can you please check if the Javascript is enabled for the browsers you use (Google Chrome, Edge, or Safari)? Also, ensure you're not on any VPN or have an active firewall.

             

              V
              VR Photography
              Participating Frequently
              August 18, 2023
              Yes as mentioned in previous comments this has been checked
                Amitej S
                Community Manager
                Amitej SCommunity Manager
                Community Manager
                August 18, 2023

                Thanks for letting us know, We have raised this with the concerned team and it is being worked on. Once the fix is available, we'll let you know. 

                R
                Adobe Employee
                Risa Shen
                Adobe Employee
                August 18, 2023

                Hi, there are a couple of other of areas you can check to confirm minimum requirements:

                - hardware acceleration is enabled. Here's one resource that explains how to check that: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
                - Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)

                  V
                  VR Photography
                  Participating Frequently
                  August 17, 2023

                  Good luck getting any reply, i have been on support to adobe for 2 days and still cant use it

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