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Participant
April 2, 2024

Cannot access my files

  • April 2, 2024
  • 1 reply
  • 186 views
I cannot access my files, I am stuck on the loading screen, but my files never populate
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1 reply

Winnie_M
Inspiring
April 10, 2024

Hi @default364832378lybo0,

 

We're sorry to hear about this issue.

 

Can you please inform us when you first encountered this problem? Have you recently installed any third-party extensions or plugins on your browser? Have you tried using other recommended browsers like Safari, Microsoft Edge, or Google Chrome to see if the issue persists? Clearing your browser's cache and cookies may also resolve such matters.

 

If you have enabled a pop-up blocker or any extensions on your browser, please try disabling it and let us know if that resolves the issue. We're here to assist you further.

 

Thank you,
^Winnie