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D
default33822789pnkigd
Participant
November 24, 2023

cannot access photo library

  • November 24, 2023
  • 1 reply
  • 100 views
I used to be able to access my uploaded photos, but now I only have the option to upload photos. I cannot see my photo library

1 reply

Winnie_M
Winnie_M
Inspiring
February 21, 2024

Hi @default33822789pnkigd,

 

Sorry to hear about the issue.

 

Can you share a screenshot of your library? Did you try to access your library from Your Stuff?

Did you try to access your library with another browser, such as Safari or Microsoft Edge?

Try clearing the cache and cookies from your browser. You will see how to do it for Chrome here. Sometimes, closing the tab and reopening it may help. You can log out, log in to your session, and try. 

 

We're looking forward to hearing from you.


Thank you,

Winnie

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