Participant

Cannot access shared Brand

Forum|Forum|1 year ago
July 4, 2024
4 replies
414 views

I have tried multiple devices, multiple machines, multiple browsers, but a Brand that has been shared with me is showing up as not found. I have received the Brand invite through email, click the link while logged in on the account that has been invited, and I only receive the following message. I am on a premium account.

Tarun Saini

Community Manager

Hi @madirose,

Thanks for sharing the Adobe ID. Please try again and let us know if that works or not. Our product team has fixed this issue.

Regards,

Tarun

madirose

Participant

Hi @Tarun Saini

My Adobe ID is madi@superodd.com.au

Thanks

madirose

Participant

Hi,

A client of mine is also experiencing this issue. The brand was made in Adobe Express, I have invited her and she is unable to access it in Adobe Express. She can not see it when she clicks on "Brands" and when clicking on the invite is says 'Brand not found'.

Can you please help us to rectify this?

Tarun Saini

Community Manager

Hi

@madirose

,

Thanks for reaching out. I have escalated this issue to our product team. I'll let you know if anything is required from your end. Meanwhile, can you please share your Adobe ID with us?

Regards,

Tarun

ToddHec

Adobe Employee

hi - Sorry you're experiencing this issue. Can you share a few more details? Was this brand created in Adobe Express? are you trying to access it from Adobe Express? Do you see it when you go to Adobe Express and click on "Brands" on the left side of the app? (Adobe Express)

Regards, Todd

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded