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Participant
September 28, 2023

Cannot add assets to a project

  • September 28, 2023
  • 4 replies
  • 289 views
currently there is a glitch going on where I cannot add assets, meaning photos uploaded to my projects. I just did 20 minutes ago and now I'm trying to do another project and cannot upload. The glitches right now are total nonsense at this point. I signed up for this about a 6 weeks ago and it was working ok for 2 weeks and then you guys rolled out Beta and it doesn't function. My projects are so simple a child could do them & they take forever with all the glitches. I'm so frustrated!!!

4 replies

Adobe Employee
September 29, 2023

Hi @Senna31627935xlsb 

 

I totally agree; it is not the intention to use customer as "beta testers" for a shipping product. And I realize you may not have the time to continue reporting issues. However, if you spare a minute, could you please include a screenshot for the "cannot get the app itself to open" behavior? Also, if you could DM me your adobe id (email that you log in with), I can look into associated error logs.

 

Thanks

Abhi G

Participant
September 29, 2023

Oh yeah it is still doing what it did to me last night...now Adobe Express won't even open for me. Cannot get the app itself to open. I think what you guys need to realize is that no one really has the time to keep giving you feedback and be customers that are actually your beta testers. I need a working app so I can do my work. So now because there is this glitch, I cannot access any of my other projects.

Participant
September 29, 2023

Doesn't work to add media in any way. I will try again now. What I've noticed with other glitches is sometimes you just have to wait and try again....hours later. Of course, I opened and restarted the app many time last night trying to get it to work.

Adobe Employee
September 29, 2023

Hi,


Sorry to hear you are running into this issue. Does the message you included in the screenshot only appear if you use drag-and-drop to add assets? Does Media > Upload from device work any better?

 

Abhi G