Cannot add assets to a project

Hi @Senna31627935xlsb 

I totally agree; it is not the intention to use customer as "beta testers" for a shipping product. And I realize you may not have the time to continue reporting issues. However, if you spare a minute, could you please include a screenshot for the "cannot get the app itself to open" behavior? Also, if you could DM me your adobe id (email that you log in with), I can look into associated error logs.

Thanks

Abhi G

Oh yeah it is still doing what it did to me last night...now Adobe Express won't even open for me. Cannot get the app itself to open. I think what you guys need to realize is that no one really has the time to keep giving you feedback and be customers that are actually your beta testers. I need a working app so I can do my work. So now because there is this glitch, I cannot access any of my other projects.

Doesn't work to add media in any way. I will try again now. What I've noticed with other glitches is sometimes you just have to wait and try again....hours later. Of course, I opened and restarted the app many time last night trying to get it to work.

Hi,

Sorry to hear you are running into this issue. Does the message you included in the screenshot only appear if you use drag-and-drop to add assets? Does Media > Upload from device work any better?

Abhi G