Cannot Create Branding

Hi 

,

We're sorry to hear about this. Please check if you're signed in with your correct Adobe ID. Can you check if you're able to see them in the mobile app? Did you try checking in another browser to see if that helps?

Regards,

Tarun

@default36833663skc4wo, Thank you for reporting this. I haven't been able to replicate this issue on the app and the web. It may help to clear your browser cache and cookies, ensuring you have installed the latest versions using a different browser or incognito mode. Please give it a try and let me know how things are going. If this didnt resolve the issue kindly remember to include a walkthrough video of the fault. This is for us to better understand what is happening. ^Lyn

Hi 

,

We're sorry to hear about this. Is it possible for you to share the screen recording of the issue? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know how it goes.

Regards,

Tarun