Skip to main content
Participant
Nov 30, 2023 10:07 PM UTC
Open for Voting

Cannot Download File

I keep experiencing an error message when attempting to download my video. It always gets to between 50-60% complete and then crashes. I have restarted my computer. I have closed all unnecessary programs. I have cleared my browser cache and downloads. Please assist.
This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Adobe Employee
Nov 30, 2023 10:59 PM UTC

Hi @default339726189lybo0 

 

Could you please share the URL of your Express file (from the browser's address bar) when the file is open. Also, does "crash" mean you are forced to close/refersh the browser tab or simply that you see an error message related to the failed download? A screenshot would help.

 

Thanks

Abhi G

Translate