Cannot download image or open projects

When I attempt to download my completed project I am met with a notification that states "We're working on your file. You'll be able to download it soon." However, no matter how long I wait, the files never becomes available to download. Furthermore, when I have attempted to close Adobe Express and reopen my project, the project will not open at all. I am able to begin new projects, however, I still am unable to download them.

I have tried many common fixes such as clearing my history, cookies and cache as well as using incognito or private modes on Google Chrome, Microsoft Edge and Mozilla Firefox, however, the issues have persisted. Does anyone know of any fixes for these issues?