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susanne_6124
Participant
March 18, 2025

Cannot download mp4 file

  • March 18, 2025
  • 11 replies
  • 2422 views

I created a video file for Instagram (Reel format) but now I am unable to download it which is really frustrating as I want to post it on Insta.

 

I tried different browsers and cleared the cache but still no chance of downloading. What else can I do?

 

Also, I had the following problem last week: I created a reel and changed it around a bit. I send the sharing link to my boss so she could give me feedback on it. When she clicked on the link, the video that was shown was not the final version but some incomplete version from the middle of the process. Pretty frustrating.

 

This happens most of the time that the versions of the videos differ from user ot user. What I mean with that is that whenever someone accesses the app from a different device, the state of the video differs. I thought this app was helpful if you want to work together on a project online but it seems to me that the data in the cloud isn't always synchronized.

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    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    March 18, 2025

    Hi @susanne_6124,

     

    I understand how frustrating this must be, and I appreciate the details you’ve shared. Let’s try a few steps to troubleshoot the download issue:

    1. Check Your Internet Connection – A slow or unstable connection might interrupt the download process. Try switching networks or using a wired connection.

    2. Try Incognito Mode – Since clearing the cache didn’t help, try downloading the MP4 file in an incognito/private browsing window.

    3. Check Available Storage – If your device is low on storage, the file may not be saving properly.

    4. Try Exporting Again – If the video file isn't generating properly, go back to your project, make a minor edit (like moving a text box slightly), and then try exporting it again.

    I hope this helps! If you're still experiencing issues, please let me know so we can explore other solutions together.


    ^MM

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