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susie_1372
Participant
October 29, 2025

Cannot download my work today!!

  • October 29, 2025
  • 1 reply
  • 40 views

I worked for an hour or more on an Adobe Express project and now i cannot download it OR share.  A window comes up saying "We're working on your file.  You'll be able to download it soon".  I'm using Adobe Express on  an HP All-In-One Desktop PC 27-cr0000a.  Windows 11 Home - 64 bit - 16GB.

 

And while we're here.., why do you keep changing things.., every day I am struggling to find things that I've been using since I got this program that seem to have been randonly changed.  

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
October 29, 2025

Hi @susie_1372,

 

Welcome to the community! We're sorry to hear about the difficulties. Is it possible for you to share the screen recording of the issue? Is it happening with all files or a specific file? Did you try switching the internet connection to check if that helps?  Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know how it goes,

 

Regards,

Tarun

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