cannot download or save

Hi @default33037170elsz6d,

We are sorry for your difficulties. Please let us know if you get any error messages while downloading the file. What is the file format type? Is it happening with one file or all files? Have you tried downloading the file using Adobe Express through a different browser to see if this helps?

We are here to help you. We hope to hear from you soon.

Thank you,

Neelam