Participant

Cannot Download Project

Forum|Forum|2 years ago
November 15, 2023
3 replies
150 views

I first encountered the problem when trying to download a project I completed using some stock video mixed with video that I own. I read through the forums to find that people are running into issues downloading projects using stock video. So, I replaced all stock video with my own, and I still cannot download my project. I copied the project, then deleted all videos, and the download was successful, albeit only with text and animated images. I've tried copying the project and downloading it using a new name, but still no success. My only option is to redo the video, re-record the voiceover, etc., in a different program. Please help!

What_is_AV_2-2-Instagram_Reel_V1.zip

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A

Abhi.G @ ADBE

Adobe Employee

Hi @DanaParker

I just sent you a DM for follow up.

Abhi G

DanaParkerAuthor

Participant

My replies keep getting deleted as spam, so I don't think I can share the link here. But, yes, I do get an error message. After I click download and it reaches 20% complete, it hangs there for well over five minutes before displaying:

Download failed
An error occurred when downloading your file. Please try again.

I've tried multiple times with no luck. I even tried saving it as a
template, but that didn't work either