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Participant
November 8, 2023

CANNOT download video

  • November 8, 2023
  • 1 reply
  • 105 views
video created is not downloading, giving me the same message again and again - see the screenshot

1 reply

@mj
Community Expert
Community Expert
November 8, 2023

Hi @Oxana5E50 ,

 

Here are suggestions from Adobe: 

Clear your browser cache and cookies, then attempt the download again. If the issue persists, contact Adobe's customer support for assistance to resolve the download error.
 
Let us know if this works pls
mj
iMSD