CANNOT download video

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video created is not downloading, giving me the same message again and again - see the screenshot

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@mj

Community Expert

Hi @Oxana5E50 ,

Here are suggestions from Adobe:

Clear your browser cache and cookies, then attempt the download again. If the issue persists, contact Adobe's customer support for assistance to resolve the download error.

Let us know if this works pls

mj

iMSD

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