Skip to main content
O
Oxana5E50
Participant
November 8, 2023

CANNOT download video

  • November 8, 2023
  • 1 reply
  • 105 views
video created is not downloading, giving me the same message again and again - see the screenshot

1 reply

@mj
Community Expert
@mjCommunity Expert
Community Expert
November 8, 2023

Hi @Oxana5E50 ,

 

Here are suggestions from Adobe: 

Clear your browser cache and cookies, then attempt the download again. If the issue persists, contact Adobe's customer support for assistance to resolve the download error.
 
Let us know if this works pls
mj
iMSD
 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices