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T
Torrey Pines Marketing
Participant
September 6, 2023

Cannot edit premium files

  • September 6, 2023
  • 1 reply
  • 130 views
Every time I'm trying to edit a premium graphic / template, I get this error message (see screenshot). I've tried different browsers, it doesn't work.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 7, 2023

Hi there,

 

We're sorry to hear about this. Could you please try signing out and signing in again to check if that helps? Also, Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

 

Such problems can also be fixed by clearing the browser's cache and cookies. You may check this link for more information on how to clear cache and cookies on the browser: https://support.google.com/accounts/answer/32050

 

 

Let us know if that helps.

 

Regards,

Tarun

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