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WING KK
Participant
May 25, 2025

Cannot export to PDF files

  • May 25, 2025
  • 2 replies
  • 326 views

My file does not download from Adobe Express. When I try to download it in PDF format, it keeps loading at 90%. My file has 31 pages, and I would like to download it as a single PDF file, but it is still stuck at 90% loading. Even when I try to download each page individually, only three pages can be downloaded in PDF format.

I also tried clearing the cache and changing the browser, but it still does not work.

Please help me fix this issue. Thanks.

    2 replies

    Anne-Sophie33108526310i
    Anne-Sophie33108526310i
    Participant
    May 3, 2026

    Bonjour

    j’ai le même problème. mon PDF doit partir chez l’imprimeur, impossible d’exporter en PDF impression. Quelle solution SVP ? 

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    May 4, 2026

    Hi ​@Anne-Sophie33108526310i,

    I’m sorry you’re running into this, especially with a file that needs to go to print.

    A few things you can try that have helped in similar cases:

    • Duplicate the project and try exporting the copy (this can rule out file-specific issues)
    • Switch browsers (Chrome tends to work best) or try an incognito/private window
    • Check network restrictions — if you’re on a work/school network, make sure Adobe endpoints are allowed: https://helpx.adobe.com/enterprise/kb/network-endpoints.html
    • If the file is large (many pages/assets), try exporting in smaller sections and combining afterward as a temporary workaround

    If none of that works, I can ask the product team to take a closer look. Feel free to share the project link (via DM) and I’ll help investigate.

    Rose

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    May 26, 2025

    Hi @WING KK

     

    Sorry to hear you're having trouble exporting your PDF in Adobe Express. For large multi-page files, sometimes export can get stuck. Here are some steps to try:

    1. Break your file into smaller sections and export each as a PDF, then combine them later.

    2. Try exporting in a different format, like JPG or PNG, and convert to PDF afterward.

    3. Use a stable, updated browser or the Adobe Express desktop app if possible.

    4. Ensure your internet connection is stable during export.

    If the issue continues, please let us know — we’re here to help you find a solution!


    ^MM

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