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WING KK
Participant
May 25, 2025

Cannot export to PDF files

  • May 25, 2025
  • 1 reply
  • 288 views

My file does not download from Adobe Express. When I try to download it in PDF format, it keeps loading at 90%. My file has 31 pages, and I would like to download it as a single PDF file, but it is still stuck at 90% loading. Even when I try to download each page individually, only three pages can be downloaded in PDF format.

I also tried clearing the cache and changing the browser, but it still does not work.

Please help me fix this issue. Thanks.

    1 reply

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    May 26, 2025

    Hi @WING KK

     

    Sorry to hear you're having trouble exporting your PDF in Adobe Express. For large multi-page files, sometimes export can get stuck. Here are some steps to try:

    1. Break your file into smaller sections and export each as a PDF, then combine them later.

    2. Try exporting in a different format, like JPG or PNG, and convert to PDF afterward.

    3. Use a stable, updated browser or the Adobe Express desktop app if possible.

    4. Ensure your internet connection is stable during export.

    If the issue continues, please let us know — we’re here to help you find a solution!


    ^MM

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