Cannot load My Stuff

Forum|Forum|5 months ago
December 4, 2025
4 replies
343 views

I work on Android, lately I cannot load My Stuff on the App which I have reloaded numerous times, switched on and off, cleared Cache, Cloud. I have tried everything.

Android

P

Petronel BaardAuthor

Thank you, I will have a look.

Kind regards

P

Petronel BaardAuthor

Hello there, just to say the problem persists. I literally have uninstall and reinstall and then I can load my stuff once. After that it freezes again. I never had this problem. It started about three weeks ago. So, just checking in.

Tarun Saini

Community Manager

Hi @Petronel Baard,

Thanks for your response. I have sent you a DM.

Regards,

Tarun

P

Petronel BaardAuthor

Thank you for your response. I have signed in and out, will again. My phone is a SM-A055F, Model Code SM-A055FZKDXFV.

If that helps.

M

mahmoud_5524

Community Manager

Hi @Petronel Baard,

Thanks for following up and sharing this information. I have also shared it with our engineering team and will keep you posted. Thank you for your understanding and patience.

^MM

M

mahmoud_5524

Community Manager

Hi @Petronel Baard,

We’re sorry you’re experiencing this issue! 🙏 To help our engineering team investigate, could you please share more details about your Android device model and OS version? In the meantime, you can try signing out of your Adobe account and signing back in, which sometimes refreshes cloud content and resolves loading issues.

We’ve already shared your case with our engineering team and will get back to you as soon as possible with an update. Thank you for your patience and understanding.

^MM

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