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Tbeck417
Tbeck417
Participant
July 30, 2026

Cannot purchase subscriptions

  • July 30, 2026
  • 1 reply
  • 10 views

I try to purchase the monthly subscription but it just says loading…… it never gets to a payment page or nothing! I use this for work and would love to keep using your product!!

 

I did restart, update and reinstall the app. So it is not an issue related to those!

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    August 12, 2026

    Hi ​@Tbeck417! Thanks for reaching out! 

    Could you confirm whether you're trying to subscribe through the Adobe Express app or the web?

    If you're purchasing through the app, please check that your App Store/Google Play payment method is active and that there isn't already an Adobe Express subscription associated with your account.

    If you're purchasing on the web, you can also try an Incognito/Private window, with any browser extensions disabled, and make sure you're not connected to a VPN.

    If the page continues to freeze, please share:

    • Your device and OS.
    • Whether you're using iOS, Android, or web.
    • Your country/region.
    • Any error message you see, if applicable.

    If none of this helps, Adobe Support → Account & Billing will be best placed to check the subscription and payment status at the account level.

     

    Hope this helps! 

    Best!

     

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