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ramiro_6733
Participant
July 24, 2025

Cannot Upload MP4 for Subtitling in Adobe Express

  • July 24, 2025
  • 1 reply
  • 80 views

I'm trying to use the caption video feature in Adobe Express, but my MP4 file won't upload. I’


The file meets all the technical requirements listed in Adobe's documentation, but the upload still fails when I try to generate subtitles.

Could you please help me resolve this or let me know if this is a known issue?

    1 reply

    O
    Community Expert
    Oh.N8Community Expert
    July 25, 2025

    Hey @ramiro_6733 

     

    I m not exactly what is happening on your side. However, I do find that I sometimes have to close the program and attempt to reload the MP4. 
    It sometimes needs a bit of time to upload the file. 

    Cheers

    Nate

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