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Participant
August 17, 2026

Cannot upload video, document PDF or generate subtitles vidéos

  • August 17, 2026
  • 1 reply
  • 8 views

Since few days, i cannot generate subtitles with the tool “legend video” and i cannot upload PDF… still “uploading” and cannot download files “90%”… Very frustrating !!
I cannot work with this tool for my work… very disapointing, technical support = zero.
Of course i have tried to clear cache, use a lot a differents navigators and computers… same problems.

1 reply

Rose DV
Community Manager
Community Manager
August 17, 2026

Hi ​@Laurent181199294pse - there was an outage over the weekend that is resolving now, see below thread. This answers hopefully your issues with upload/download!

As for the generating subtitles - that is one that the team is actively working on right now! You can follow this thread for updates: 

 

Hopefully we’ve got you back up and running at least on everything outside of captions! Please let me know if you run into upload/download issues now once you clear cache/cookies and reset Express!

Rose