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ADARSH33005810eyto
Participant
October 18, 2023

Cannot upload video files

  • October 18, 2023
  • 1 reply
  • 193 views

Whenever I try to upload videos (.mp4) to merge them together, it makes me wait about 30 minutes and then says the files could not be uploaded. This was not a issue until June,but now I cannot even join two short videos together.

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1 reply

sprinklr-integration-user
Inspiring
November 23, 2023
Hi, Thank you for reaching out, and I'm sorry you're having trouble uploading your videos. Would you mind confirming if this issue is with the web or the app? Please ensure you're working on a stable network. If this issue happens on the web, have you already tried signing out of Adobe Express and updating your browser if an update is available, clearing your cache & cookies, or testing from a different browser or your current browser in incognito mode? We’re here to help and looking forward to hearing from you. ^Lyn
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