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Participant
October 30, 2023

cant open any of my previous work

  • October 30, 2023
  • 1 reply
  • 69 views
I cant open any of my previous projects. It just tells me there was an error and to refresh but nothing is fixing it

1 reply

Neelamk
Legend
January 6, 2024

Hi @default33262441gvbq5k,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. What file type format are those? Please help us with a screen recording of the workflow so we can investigate further.

Thank you,

Neelam