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Aswin_1981
Aswin_1981
Participant
March 6, 2026

Caption video is not working

  • March 6, 2026
  • 4 replies
  • 75 views

After upload , above message appears every time.

      Pinned Reply By Tarun Saini

      Hi ​@Aswin_1981,

       

      Thanks for your patience. I’d like to inform you that our product team has fixed the issue. Could you please try again and let us know if you’re still experiencing this issue?

       

      Regards,

      Tarun

      4 replies

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 12, 2026

      Hi ​@JMWheat,

       

      We're sorry to hear about the difficulties. I tried to make some changes at my end and it's working fine. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. 

       

      Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

       

      Let us know if that helps.

       

      Regards,

      Tarun

      JMWheat
      JMWheat
      Participant
      March 11, 2026

      After making corrections to the generated captions when I open the video in the editor it will frequently not save my edits.  

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 6, 2026

      Hi ​@Aswin_1981,

       

      Thanks for your patience. I’d like to inform you that our product team has fixed the issue. Could you please try again and let us know if you’re still experiencing this issue?

       

      Regards,

      Tarun

        Aswin_1981
        Aswin_1981Author
        Participant
        March 7, 2026

        It works now.. Thanks for resolving

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          March 6, 2026

          Hi ​@Aswin_1981,

           

          Thanks for reporting this issue. I am able to reproduce this and have shared the issue internally with our product team. Once there is any update, I will keep you posted.

           

          Regards,

          Tarun

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