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TDC3000
Inspiring
February 10, 2024

Caption Video not working

  • February 10, 2024
  • 6 replies
  • 608 views
This morning have been getting this error when trying to upload video for captioning. Tried many different formats, etc. I see many Adobe systems were down today, it says Express is Green, but this is still not working. See screen shot.

    6 replies

    E
    eerstehulp_6521
    Participant
    July 24, 2025

    Additional information

    Im using a desktop, FIrefox as a browser. Have the right movie file and size and since today it keeps loading. Also cleared out the cache.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    July 25, 2025

    Hey @eerstehulp_6521, Welcome to our community! Are you still facing the issue with 'Caption Video'? I tried it on my end on Google Chrome browser, and it seems to work fine. Have you tried working in private/incognito browsing mode or any other browser? Can you share your observations when you try them on?

     

    E
    eerstehulp_6521
    Participant
    July 24, 2025

    I have the same issue now. It keeps loading, worked fine yesterday. Anyone knows whatsup?

      T
      TDC3000Author
      Inspiring
      February 10, 2024

      Inded it is, thank you so much for the quick attention!

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      February 10, 2024

      Hi @TDC3000 

       

      Should be working now. Please let us know if it isn't.

       

      Abhi G

        T
        TDC3000Author
        Inspiring
        February 10, 2024

        Thank you for acknowledging!

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          February 10, 2024

          Hi @TDC3000 

           

          Sorry to hear you are running into this issue. We are aware of an issue with some of our quick actions, including "Caption video". Investigation is underway; thanks for your patience.

           

          This appears to be independent of some other disruptions earlier today (https://status.adobe.com/products/503465/202402100010)

           

          Abhi G

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