Participant

Caption Video stuck on 17%

Caption Video stuck on 17%, tried on both mobile and web, same issue even after clearing cache and force stopping.

Participant

Same issue tried on 3 different devices

Participating Frequently

TRY AGAIN, IT JUST WORKED FOR ME

Participating Frequently

It was down for a whole day. Not a trustworthy service.

Community Manager

Hi @amine_6325 @g.jahir,

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Please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

Let us know if that helps.

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Regards,

Tarun

Participant

I tried on 3 different devices and different mobile networks all same issue !

Participating Frequently

I don’t think “Tarun Sain” is a real person. Likely a AI bot.

Participant

I'm having the exact same problem; last week it wasn't even subtitling. Please help.

Participant

I also had an issue with missing captions last week

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