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Willie31951974ow2e
Participant
September 5, 2023

Clever SSO Sign-in

  • September 5, 2023
  • 2 replies
  • 130 views
District ID: 5b280e00d7eb980001e444d4 User ID: 5b2956fa10b6181090f00ca8 App ID: 5e825c3f4368c10001a9f236 Root cause analysis: We weren't able to identify any issues on Clever's end! We've confirmed that the user is shared with Adobe Express SSO-only, and there are no associated data errors. Please confirm if the login issue is still occurring using the "Access Portal As" feature. If the login issue still occurs, please reach out to the application's support team - their team's assistance will be required to resolve the issue.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
September 8, 2023

Hi @Willie31951974ow2e 

 

It looks like you're using an Enterprise membership. Please have someone who is an admin open a support ticket through the admin console here: https://adminconsole.adobe.com/support They can work with you on the issue and track the issue there.

Best,
Dave

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Willie31951974ow2eAuthor
Participant
September 5, 2023

We are having the same issue, looking for a fix.

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