Participant

Clip Maker is broken

Forum|Forum|8 months ago
June 6, 2025
4 replies
305 views

There are no edit controls. It's like this in Firefox, Chrome, and Edge. I have restarted the browser, tried a different browser, cleared cookies and temp internet files.

Video

T

Theodore269819731iecAuthor

Participant

It doesn't exactly "work fine", but it does work. You need to close your browser and delete all cookies and temporary internet files for each and every video you clip, otherwise the top bar with the links to share and download refuses to load, and it won't actually save the clips in your files, so you have to start all over again.

This is what's in the console when that happens:

Sometimes it's just easier to do it in a browser you don't use often so you can easily wipe out all the browser cookies and files without needing to login everywhere again.

Tarun Saini

Community Manager

Hi @Theodore269819731iec,

Did you use Chrome or any other browser? Did you try using the other suggested browsers (Safari, Microsoft Edge) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know if that helps.

Regards,

Tarun

D

deb_1452

Participant

I am using Express for Desktop. Has the Clip Maker feature been disabled?

Amitej S

Community Manager

Hey @deb_1452, Thanks for reaching out! I tried replicating this on the latest version of the Google Chrome browser (official build) on a Windows 11 device, and it worked fine for me.

Please try using the Clip Maker tool in private/incognito browsing mode to see if that makes any difference.

Let us know if it works for you; we are here to help.

Best!

Amitej

T

Theodore269819731iecAuthor

Participant

I tested it yesterday afternoon, and yes, it has started working again, at least in Chrome. I haven't tried other browsers.

Amitej S

Community Manager

Hey @Theodore269819731iec, Welcome to our Adobe Express community!

Can you confirm if the issue has resolved for you, or are you still getting the same experience with the clip maker tool? Also, apologies for the delayed response, but we are here to help you if the issue continues.

Best!

Amitej

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