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onemanindie
Known Participant
Oct 8, 2026 2:43 AM UTC
Released

Clip maker isn't clipping files longer than 15 minutes. It just gives me an error message along the lines of there being a connection error

For some weird reason, I can't get Clip maker to generate clips from files longer than 15 minutes. It just goes through the uploading sequence and will sit at 0%. Then it quits on me! REPEAT: this only seems to happen when the file is longer that 15 minutes!

 

    15 replies

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 21, 2026 1:40 AM UTC

    Hi ​@onemanindie - there have been some fixes put in on the backend, can you try again for me?

    Rose

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      onemanindieAuthor
      Known Participant
      Oct 21, 2026 2:30 AM UTC

      It seems like things are working like they were before. What were the blockers?

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      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      Oct 21, 2026 4:22 PM UTC

      ​@onemanindie

      Without being able to share all the technical details (since I’m not an engineer myself!) they switched up a processing pipeline and this case actually gave them some good information on how to ensure the new process is up to standards, so thank you for bringing it to our attention!

      Let us know if you run into future issues,

      Rose

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 8, 2026 10:12 PM UTC

        Hi ​@onemanindie,

        Thanks for the detail here - this is really helpful. The fact that it uploads successfully but fails during the analysis step (stuck at 0%) suggests this is likely hitting a duration or file size limit on the Clip maker’s processing backend, rather than a connection issue.

        I don’t have a documented maximum video length for Clip maker on hand, but your file at 55 minutes is on the longer end. Can you confirm:

        • Roughly how large is the file in GB/MB?

        • Does this happen consistently with this file, or have you tried with other long videos?

        Rose

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          onemanindieAuthor
          Known Participant
          Oct 8, 2026 10:56 PM UTC

          THey rarely go beyond 1gb in size, per the prerequisites of the platform. Beforehand, it worked fine. Now, it seems anything beyond a time limit gets this result. I’ve tried to upload these this is when I got the problem.

           

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          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          Oct 12, 2026 6:10 PM UTC

          Hi ​@onemanindie,

          Thanks for confirming. Since this worked before and you're now seeing the issue consistently with longer videos, I'd like to get this in front of the team for a closer look.

          When you have a chance, could you send me a sample file? I’ll send you my email address via DM. That will help us investigate what's happening during the analysis step and determine whether this is a processing issue with longer uploads.

          Thanks!

          Rose

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