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February 21, 2025

CONNECTION FAILED ERROR PAGE - Intagram wont link and is giving me an error page with no help

  • February 21, 2025
  • 1 reply
  • 117 views

Hello Please help   When I firsed signed up I logged into my facebook and it linked my instagram no problem  Howwever under the instagram was an old business accound I used to manage.  I had to delete myself from the admin of that page, then signed out and unlinked on adobe express.    My Instagram is a business acccoutn. linked to my facebook.   I signed out of express and then logged back in and tried to re link.

First page says lets sign you in with facebook. then it asks permission then a you previously signed into facebook would you like to conintue.  I click yes and then it brings up a connection failed witha. cloud x page. and re directs me to the help page but there is nothing on there about this error.   

 

Please help. I was just about to sign up and and Im abotu 4 hours in just trying to link my instagram and thats what I need to use it for.      Do I need to delete cookies or somehow re set some thign?   I have signed out of my facebook and tried to re sign in.  I have also tried. Firefox, Google, and Safari.  Please send help. thanks

1 reply

Amitej S
Community Manager
Community Manager
February 21, 2025

Hi @ramsey_7372, Welcome to our community!! Thanks for reaching out! Yes, I suggest you clear your browser's cache and cookies before signing in to Adobe Express Scheduler and linking the social media connections. 

 

You can refer to steps mentioned in this article to link Instagram to scheduler: https://adobe.ly/3X9cMzC

You can also refer to this video walkthrough that will guide you through the process: https://adobe.ly/3XelLQ1

 

let us know if this helps!

 

Thanks

Amitej