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ali_1799
Participant
October 30, 2024

Connection interrupted

  • October 30, 2024
  • 1 reply
  • 210 views

Hi - me and some of my colleagues have been having issues accessing assets on Adobe Express, whenever we select one and try to load it, we are met with the following error:

This has been going on for the past couple of days, laptops have been restarted since and caches cleared. I have a HAR file ready but unsure if there's a way to securely send it to you. 

 

Any advice of help would be appreciated.

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 13, 2024

    Hi 

    @ali_1799

     

    We're sorry to hear about this. Try resetting the network settings in the control panel to see if that helps. If that doesn't help,  please share the HAR file containing logs of your network traffic when you access Express.

     

    You can refer to the following for fetching the HAR file:

    1. https://adobe.ly/4boxfol...
    2.  https://adobe.ly/4brodah)

     

    Once you have these files, try uploading them to a cloud storage link and sharing that link with us so we can investigate further.

     

    Regards,

    Tarun

     

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