Participant

Connection problems

Forum|Forum|1 year ago
March 28, 2025
3 replies
605 views

Greetings. I hope you are all doing well. I have been dealing with a bug that has been truly bothersome. Everytime I try to edit a template or something similar in Adobe Express, the error "connection interrupted" pops up and it says "Adobe Express needs to reconnect. Refresh this page to resume your work. (F)". When I refresh the page the same problem continues to pop up again and it's preventing me from doing my work. I do not think there's a connection issue from my side since it never showed any problems in the past, but this has been going on for the past few months now. I am writing this in hopes of someone from the community providing a solution not just for myself but also for others that are struggling with the same problem. Thanks in advance.

I

Islam_BerishaAuthor

Participant

Hi @Tarun Saini. I hope you are doing well. I am writing to inform you that using Adobe Express in other browsers continues to show the same problem. Removing the cache and cookies from the browser's history does not show any signs of improvement and the problem continues to persist. Resetting the network settings also seems to have no difference. Is it possible that this has to do with either the ISP or a location based problem (I am optimistic that this problem could also be a clouid based). If by any chance you and others see this message, I am open to your seggestions.

Kind regards,
Islam

Amitej S

Community Manager

Hey @Islam_Berisha! To investigate the issue, we'd require the HAR file containing logs of your network traffic when you access Express.

You can refer to the following for fetching the HAR file:

You can then share the file with us via community DM.

(Click on the mail icon you'd get on the top right corner of the community page (this page) > Click compose message > Enter 'Amitej' under the 'Send to' field)

Best,

Amitej

I

Islam_BerishaAuthor

Participant

Hello @Tarun Saini. I apologise for my reply is overdue, but I wished to tell you that I am using Windwos 11 as my operating system and Google Chrome as my daily browser. I have tried the solutions, however, there was no difference in the outcome. I suspect that there might be a problem either with the browser that connects to Adobe or a problem within the cloud of Adobe. I still haven't tried Express on other browsers. If the problem continues similarly on other browsers as well then, I will inform you. I again apologise for replying much later on and hope to message you as soon as possible.

Kind regards,
Islam

Tarun Saini

Community Manager

Hi

@Islam_Berisha

,

Welcome to the community! We're sorry to hear about this. Could you please let us know which operating system you're using? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV.

If you're using the Windows version, try resetting the network setting in the control panel and let us know if that helps.

Regards,

Tarun

P

Prateek_Singh5090

Participant

Adobe Express needs to reconnect. Refresh this page to resume your work. (F)

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