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puppyburrito
Participant
May 4, 2025

CONSTANT crashing ADOBE EXPRESS

  • May 4, 2025
  • 2 replies
  • 243 views

Ive tried web, phone, and the computer app and almost every time i try to use the erase feature (a large part of why i PAY to use adobe) it crashes. constantly. this creates productivity issues, lags, and at certain points ive had to use alternate means to finish my project. why does this crash so much? This is crashing so much that its to the point that i officially feel my money is being wasted.

    2 replies

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    David2383189708gn
    Participant
    October 20, 2025

    I have the exact same problem with Adobe Express - crashes ALL THE TIME. And I cannot get to the templates - they are grey'd out. This is ridiculous. I am on a PC, everything in Creative Cloud is updated. No strange changes made to my browser setting, etc. I've tried FireFox, Edge and Google.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    October 23, 2025

    Hi @David2383189708gn, Welcome to our Adobe Express community! Thanks for posting here!

     

    Due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues. CC, Adobe Express, and Adobe Stock were included in the affected products and services. So the issue you faced might be due to the same outage.

     

    I suggest trying to log in to the Adobe Express app using a desktop browser after clearing its cache/cookies and let us know about your observations! 

     

    Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    May 5, 2025

    Hi @puppyburrito, Welcome to our Adobe Express Community! 

    We're sorry to hear about the constant crashes. That's definitely not the experience we want for you, and we completely understand how frustrating and disruptive this must be, especially when you're paying for a tool you rely on.

     

    Since the issue is happening consistently and affecting your workflow, we'd like to investigate it. 

    Would you be able to share:

     

    • A quick screen recording of the crash with the workflow leading to it on multiple devices. 
    • The device/platform you're using (Web, iOS, Android, macOS app, etc.) with the browser details for desktop devices. 
    • Any recent updates or changes made to browser settings, new plugins/extensions

     

    Have you tried a different internet connection? Are you on a VPN or work network?

     

    Please share your observation with us. We'd be happy to raise this with the team for a detailed investigation as well. I really appreciate you flagging it, and I hope we can help turn this around for you.

     

    Best,
    Amitej

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