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eglenn1976
Participant
March 13, 2025

Constant Freezes, Issues, Loss of data

  • March 13, 2025
  • 2 replies
  • 177 views

Using Adobe Express as it is LESS buggy than Photoshop and easier for quick repeated template items, social media, concert posters, FB event image etc. Lately so many issues, fonts expiring but they reallt aren't? From two days ago..simply font name change maybe? Have to repeatedly click in font layers and reselect font, Acumin Pro? And today new errors, timeouts on page, losing work. So frustrating at nearly $100/mo; ugh

2 replies

Adobe Employee
March 13, 2025

Hi @eglenn1976 

 

Sorry for hear that you are running into these issues.

 

Specifically for the one related to Acumin Pro, when you say "Have to repeatedly click in font layers and reselect font", do you mean repeatedly for the same instance? Or repeatedly across the many instances of this font across your file?

 

Feel free to send me a direct message if you are willing to share your Express file with me for investigation.

 

Thanks

Abhi G

Amitej S
Community Manager
Community Manager
March 13, 2025

Hey @eglenn1976, Welcome to our Adobe Express community, and thanks for taking the time to share your experience. We hear you, and we really appreciate your feedback and patience!

Adobe Express is meant to be a fast and reliable tool, and it is constantly evolving for better performance, stability, and feature enhancements. The issues you're facing are the last thing we want our users to experience. Our team knows them and other challenges and is working on improvements to ensure a smoother experience. 

If you're still experiencing issues, clearing your cache might help, but we're working on a long-term fix. Please keep sharing such feedbacks and feel free to reach out regarding any specific issues within the app.

We are here to help!

 

Best,

Amitej!