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April 14, 2024

continued spinning after a few videos work

  • April 14, 2024
  • 1 reply
  • 97 views
download videos just fine but at a certain point, the wording that I add remains but the video is gone. I see video for awhile but then I don't . working with brand new Mac/m3 and wifi is strong. I cannot continue with express if I can't solve this. ive spent hours working to fix. I simply must use something else. I am disappointed as I have used adobe in the past and thought it was one of the best.
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1 reply

Tarun Saini
Community Manager
Community Manager
April 15, 2024

Hi 

@default367244577ixbq4

,

 

We're sorry to hear about this. Is it happening with all the videos or with just this one? Have you tried using another browser to check if that helps? Is it possible for you to share the screen recording of the issue? Try clearing the browser's cache and cookies, and then try again to check if that helps.

 

Let us know how it goes.

 

Regards,

Tarun