Converting old files

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So when the old version of Express and the new version combined, it brought my files from the old version BUT now when I try to open them to edit them they won't convert. It says "Sorry, something went wrong". I am devastated.

Performance

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Tarun Saini

Community Manager

Hi @default31728936airz8g,

We're sorry for your experience with the new Express version. Have you tried using the other browsers recommended (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such issues can also be resolved by removing the cache and cookies from the browser.

Please check this link for more info on how to clear cache and cookies from the browser:- https://support.google.com/accounts/answer/32050

Also, check the File conversion FAQ to see troubleshooting:- https://helpx.adobe.com/in/express/kb/file-conversion-troubleshoot.html

Let us know if that helps.

Regards,

Tarun

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