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default31728936airz8g
Participant
August 17, 2023

Converting old files

  • August 17, 2023
  • 1 reply
  • 143 views
So when the old version of Express and the new version combined, it brought my files from the old version BUT now when I try to open them to edit them they won't convert. It says "Sorry, something went wrong". I am devastated.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 30, 2023

Hi @default31728936airz8g,

 

We're sorry for your experience with the new Express version. Have you tried using the other browsers recommended (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such issues can also be resolved by removing the cache and cookies from the browser.

 

Please check this link for more info on how to clear cache and cookies from the browser:- https://support.google.com/accounts/answer/32050


Also, check the File conversion FAQ to see troubleshooting:- https://helpx.adobe.com/in/express/kb/file-conversion-troubleshoot.html

 

Let us know if that helps.

 

Regards,

Tarun

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