Participant

CRASHING

Forum|Forum|2 years ago
November 18, 2023
1 reply
134 views

THE PROGRAM KEEPS CRASHING. IT IS DRIVING ME NUTS

Performance

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Winnie_M

Inspiring

Hi @default33708632asbtcv,

Sorry to hear about that and for not answering you sooner.

Can you specify what kind of crash you are experiencing with AX? Please let us know if you see any error messages while the app crashes. Please share the screenshot of the error message. When exactly does the app crash? What were you doing just before it crashed?

Can you specify the device and browser version? Do they meet the current system requirements?

https://adobe.ly/3UIiQP8

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

Thank you,

Winnie

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