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T
Tony383911195gji
Participant
July 3, 2024

Created a video, unable to download or share

  • July 3, 2024
  • 2 replies
  • 317 views

Hello, 

I note this has been an error message for many people however the only answers appear to be "I will send you a DM to fix" from adobe staff so can someone from adobe please appear to do this. 


I have tried opening it on different browsers, clearing the cache and browser history. 

 

Many thanks, 

 

Tony 

This topic has been closed for replies.

2 replies

T
Tony383911195gjiAuthor
Participant
July 22, 2024

Hello, 

 

I have already done both of these things. 

Regards, 

 

Tony

David__B
David__B
Legend
July 29, 2024

Hi @Tony383911195gji

 

Could we also get the URL for your project?

Thanks,

Dave

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
July 22, 2024

Hi 

@Tony383911195gji

,

 

Please check couple of things below- 

 

 Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

 

 

Regards,

Tarun

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