Created QR code at express.adobe.com/tools/qr-code-generator — but it won't scan

Hello Amiej,

I used the Adobe Express QR code generator in 2023 and again recently, but the issue still persists. I tried generating a simple website URL QR code, and the problem remains. When I used other QR code generators, the codes worked perfectly. This issue seems to be specific to Adobe Express.

We can't expect QR code scanners to rely on Google Lens or specific phones, models, or devices. If a device is compatible with scanning QR codes, the Adobe Express QR code should work regardless of any other specifications. This issue occurs without any modifications, just with a simple format, so in my opinion, it's a significant problem.

By the way, my phone is a Motorola.

My QR code is not working either same description as other posts. I created it with standard settings and it appears to scan on multiple Apple cellphones but the link does not open. The link is a YouTube video link, https://youtu.be/EdvvC-fHUGI. I was able to create a QR code using QR Code Generator that works but I do not want to pay for another app when I am already paying for Adobe apps.

Hello All, we are having a similar issue where the QR Code generated by Adobe Express (JPG or PNG format) is not readable by the Windows 10 camera app. It is readable by cell phone.  Other QR Codes to the same URL are readable from the camera app (version 2023.2312.3.0).    In Adobe Express, I have tried all styles with the same result.  Any suggestions? Our students all created QR codes to their projects only to discover that they are not usable.

Hey @RobioPro,  Can you please share these details for us to investigate?

1. Android version, device make & model details. 
2. Workflow to generate the QR code, if/what Style/Color are you selecting.
3. What URL is used for generating the QR code?

@Amitej S , yes the problem is still occurring.

Just created a new QR code, and it's not recognized as such my the camera on my Moto G Power 2020, running Android 11.

The same camera has no problem recognizing any other QR code I've ever found. It's only a problem with Adobe-generated QR codes.

Hey, @emeliasmith3 @Hook Is Working @Madelyn Foley @Rebecca22921816af2d @RobioPro, Please let us know if you're still having trouble with this issue. If yes, please drop in the required details for us to investigate.

Thanks,

Amitej 

I too am struggling with this. Adobe if we can fix this it would be great!! I have a Motorola for work and it does not work unless we use google lens. I would perfer to use Adobe QR code maker but it is just not working on all phones. 

@Amitej S Thank you for checking in. Yes, I still have the same issue with phones not recognizing the QR as a QR code.

Hi @Hook Is Working, @RobioPro @Madelyn Foley,

Please let us know if you're still having trouble with this issue.