Critical Bug: AI Video Download Fails - Credits Charged Without Delivery
Dear Adobe Support Team,
I am experiencing a critical technical issue with your AI video generation feature that is preventing me from downloading my created content for an insta reel, while still consuming my AI credits.
I am on win10, using chrome.
- Initial Issue: I cannot download files created with the AI pic-to-video feature
- File appears empty: When I check my home directory, the file appears but is completely empty - there is no video
- Persistent problem: After deleting the empty file and recreating the video with AI, the exact same error occurs.
I can see the generated videos properly before attempting to download. When I click on download I receive an error message. If i go in the home directory and click on the recently made video, there is no video inside the file.
This is extremely frustrating because I am apparently consuming AI credits for the video generation process, but receiving no usable output in return. I am essentially paying for a service that doesn't deliver the promised result.
AdChoices