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Adobe Employee
Katie34140303h7ac
Adobe Employee
November 12, 2024

Crop Shape not working

  • November 12, 2024
  • 1 reply
  • 157 views

https://new.express.adobe.com/id/urn:aaid:sc:EU:ae127df5-1005-5ab0-810d-b00bea512b3f?category=templates

 

On this piece of work, using Chrome Browser, when I'm trying to change the shape of my picture from a square to a rounded square, it won't work. Instead, it keeps selecting the circle shape. Therefore, I think it is a bug. When I try to crop to other shapes, it works. Just the rounded square option doesn't work.

 

Thanks!

1 reply

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
November 12, 2024

Hi @Katie34140303h7ac. That definitely sounds like a bug, especially since other shapes are working fine for you. Here are a few troubleshooting steps you can try to see if it resolves the issue:

Clear Browser Cache: Sometimes, a cached version of the app might cause certain elements to misbehave. Try clearing your Chrome browser cache.

Disable Browser Extensions: Extensions can sometimes interfere with web apps. Try using Adobe Express in Incognito Mode or disable any active extensions temporarily to see if that solves the problem.

Try Another Browser: If the issue persists, testing it on a different browser (like Firefox or Edge) can help determine if it's Chrome-specific.

Let me know if any of these steps help, or if the issue persists—I can guide you further! Thanks ^CA

 

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