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marcos12993083
Participant
Mar 21, 2024 2:27 PM UTC
Open for Voting

"Custom Groups" Sort Feature is missing

Hey, when I am on my Brand site and I want to access the "Custom Group" sorting feature - it is not showing up. This can only be a bug, how else would one sort extensive brands.
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4 replies

marcos12993083
Participant
Apr 2, 2024 9:17 AM UTC

Hey Amitej, thanks for your reply. No, incognito/private is not resolving the issue.
In general yes, that is the menue but, to be precise, one hirarchy further down in your "test 17". The button and menue is visible to me BUT it contained a feature called "Group by" which is missing since March. (maybe last update)
I attached a sreenshot comparing a screenshot from last month and now. 

Here is in general what i am trying to do (and was able to until last update)
- i set up custom folders in my CC Library for a brand
- i see exactly these groups in my adobe express view if i set it to "sort by custom groups"

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marcos12993083
Participant
Mar 28, 2024 12:02 PM UTC

Hey everyone, 

i am trying to organize the assets of a brand. I have multiple folders set up in my CC and when i go to my express brand page i was able to choose "sort by custom groups" (Feb. 13th) so all my assets are getting displayed in the groups i put them in in CC. Loevely, exactly what you want for loads of assets. 
Since then the option is missing, there is only sort by "Name" and "Modified" left. 

In an adobe express showcase video the host was highlighting this sorting feature for managing her brands, did they put it somewhere else? What am i missing?

Thank you!

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Tarun Saini
Community Manager
Community Manager
Apr 5, 2024 12:38 PM UTC

Hi 

@marcos12993083

,

 

I would like to inform you that brands do not currently support custom groups. Our product team is working on this.

 

Regards,

Tarun

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Amitej S
Community Manager
Community Manager
Mar 29, 2024 6:14 PM UTC

Hey @marcos12993083,

Are you referring to the sorting options at the top right corner of the Brands section in Adobe Express, which is not visible to you? 

Attaching a screenshot for reference.

 

If yes, can you try to let us know if it is still not visible & try working on incognito/private browsing mode to check if that makes any difference?

 

Also, if that's not the case, please share a screen recording or a screenshot of what you're trying to refer to here.

 

Thanks,

Amitej

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