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Steve28581104b0z8
Participant
August 16, 2023

Cut-over to new Adobe Express issues

  • August 16, 2023
  • 1 reply
  • 155 views
I am unable to access my files. They consistently say they are being converted to the new format.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 25, 2023

Hi @Steve28581104b0z8,

 

We're sorry to hear about this. Are you still experiencing this issue? If yes, please let us know which browser you are using. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

Please check this link for more info on how to clear cache and cookies: https://support.google.com/accounts/answer/32050

 

Let us know if that helps.

 

Regards,

Tarun

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