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Participant
February 22, 2025

distortion of portrait format pictures

  • February 22, 2025
  • 1 reply
  • 103 views

i was creating a slideshow and then i exported it. however, the pictures which were in portrait format got distorted and 90 degrees turned around. i made the slideshow/picture video in portrait format 16:9

1 reply

Tarun Saini
Community Manager
Community Manager
February 24, 2025

Hi 

@brilliant_goal9057

 

Welcome to the community! We're sorry to hear about this. Please answer a few questions below-

  1. Could you please let us know in which format did you export the file? 
  2. Did the slideshow appear correctly in the preview before exporting, or did the rotation only happen after export? 
  3. Have you tried re-exporting the project to see if the issue persists?
  4. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun