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Rutger H
Known Participant
February 10, 2025
Open for Voting

Document access

Dear Community, 

 

when I open a file in Adobe Express (Brave Browser, MacOS) it loads, then a popup shows up requesting me to refresh the page. 

 

 

The shields in brave are down. It also happens in other browsers (Chrome). Anyone having the same errors? This happens in a shared project. 

    5 replies

    Rutger HAuthor
    Known Participant
    February 11, 2025

    I've now created a new project, copied all the files and taken my loss

     

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    Rutger HAuthor
    Known Participant
    February 11, 2025

    Hi Amitej, 

     

    thank you for your suggestion. Ok today the worst case happened. I lost several hours of work after clearing my browser cache. This is the file from yesterday, and it was gone today!!! I checked the version history and something very fundamental is going wrong. I created the project myself I believe. this is the public edit link: https://new.express.adobe.com/id/urn:aaid:sc:EU:f8283121-688e-422c-9b90-0b8a78775573?invite=true&accept=true&promoid=Z2G1FQKR&mv=other 

    Any help would be greatly appreciated. I tried contacting customer support but I now have 2 AI bot stuck in a loop, and an agent that disconnected adding to my "lost hours" of now over 3. Yuk. If this persists I will discourage anyone from switchting from Canva to Express.

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    Rutger HAuthor
    Known Participant
    February 10, 2025

    and the console log. Quite some errors including a document not shared with us. 

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 10, 2025

    Hey @Rutger H, Welcome to our community, and thanks for posting here!

    Can you confirm whether the project you're trying to open in Adobe Express was created by you or shared by someone else? Have you encountered the same issue with another project? Is everything working fine for you now?

    If it reoccurs, I suggest you try clearing your browser's cache/cookies and sharing your observations!

     

    Amitej! 

     

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    Rutger HAuthor
    Known Participant
    February 10, 2025

    btw, If I refresh the page, I can access the document again. Super weird.

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