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Participant
July 24, 2026

Does not allow me to remove background. An Error is being displayed

  • July 24, 2026
  • 3 replies
  • 21 views

While trying to remove background and error “Sorry, we were unable to remove background from this image. Please try re-uploading your asset” comes on and will not allow to do anything 

    3 replies

    JoeWartaAuthor
    Participant
    July 24, 2026

    It’s on all images, and I’m using the app on my iphone to do stuff

     

    Tarun Saini
    Community Manager
    Community Manager
    July 27, 2026

    Thanks for your response ​@JoeWarta,

     

    Please try restarting your device or reinstalling the app to check if that helps.

     

    Regards,

    Tarun

    Amitej S
    Community Manager
    Community Manager
    July 24, 2026

    Hi ​@JoeWarta! Thanks for reporting this!

    Could you let us know if this happens with every image or only a specific one? It would also help to know whether you're using Adobe Express on the web or the mobile app.

    In the meantime, please try re-uploading the image, or open Adobe Express in an Incognito/Private window or a different supported browser. If you're using the mobile app, it would also be worth trying the same image in the web app (or vice versa).

    If you're still seeing the error, please share:

    • Your device and OS
    • Your browser and browser version (for the web app).
    • Whether you're on a home or work network.
    • Whether you're using a VPN or firewall.
    • A screen recording showing the issue.

    We'll be happy to take a closer look once we have those details!

    Best!