Skip to main content
L
laura_9023
Participant
February 17, 2025

dowload failed

  • February 17, 2025
  • 1 reply
  • 322 views

My video does not dowload and I am hoping someone can help me fix this. I have created a video of my photos only, no music - it is about 23 minutes long. I have previously not had any trouble downloading similar videos. I have tried a different browser, and have cleared my cache. I am using newest Adobe version (I think). Why isn't this particular video downloading? My previous videos were shorter so is the length of the video the problem? Any help would be most appreciated!

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
February 18, 2025

Hi @laura_9023


I'm sorry to hear about your difficulties. Thanks for sharing what troubleshooting you've tried already. I was curious if you could test making a duplicate instance of your file and attempt to download that version to see if it helps or if you encounter the same issue? Do you get any kind of error message when you attempt to download? If you try that and it doesn't help could you share the URL for your file?

Thanks,
Dave

L
laura_9023Author
Participant
February 18, 2025

Thank you so much for responding to my call for help! I really appreciate your time and assistance. I have actually tried your idea. I duplicated the file and even deleted the music in case that was the trouble. But to no avail. When I try to download (either the original with music or the copy without music), I get the same error message... it says "Download failed...An error occurred while downloading your file".

Is there a way for me to share my URL directly with you? Not sure I really want to post it here?

 
Thank you again for your help!

 

Laura Sabatino
David__B
Adobe Employee
David__B
Adobe Employee
February 18, 2025

Hi @laura_9023


Thank you for testing that. I'll send you a direct message here in the forums to get the URL from you privately.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices