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1 reply

Adobe Employee
December 19, 2025

Hi @DrummerGregVance47196046 

 

Sorry to hear you are running into this issue. I assume you are seeing a message that says something like "We're working on your file.."?

 

Could you try duplicating the file and check if that helps. Also, if you have access to a desktop device, maybe try on express.adobe.com?

 

Thanks

Abhi G

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