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demi14
demi14
Known Participant
February 4, 2026

Download button disappeared. Only returns for seconds upon URL refresh (in Template)

  • February 4, 2026
  • 1 reply
  • 29 views

Only used Adobe Express for two days now after a long lapse into Canva and Premiere -- and here is why. Day 2 showed no sign of my project from day before. Only by end of day did i use a history link and it appeared. Saved it as template as only option to manually save. Then come time to download hours of work and NO DOWNLOAD BUTTON. Refreshes make it appear and but it disappears too fast so NO DOWNLOADS.  Not to mention that you have to constantly RE-open uploads to access while working on same project. Lock it open!

FIX THIS SOFTWARE OR PULL IT. Worst glitchy 2 days of software ever. And I’ve been paying $80+ / month for Suite for a decade plus and don’t know why any more.

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 5, 2026

    Hey ​@demi14, thanks for posting here! This isn’t the experience we want for you!

    Can you please confirm if the download option is still missing for you? We’d also like to know what kind of file you were working on: a post, a video, or a webpage? 

    Sometimes internet issues can cause such disruptions, but they should go away with stable connectivity.

    If possible, please share screenshots and screen recordings of the broken workflows so we can investigate this issue. 

     

    We are here to help, just need more info.

    Best!

     

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